Welcome to our self-help documentation

Our fast, easy and intuitive self-service documentation helps you effortlessly get to your answers. If you still don’t find what you need, our 24X7 online Developer Support is always ready to help.

What does the following statuses mean in Live Feed?

  • Processed: This means the email is submitted to Pepipost servers and is yet to be delivered to end-user/s.
  • Dropped: The recipient email against this status has either clicked on “unsubscribe” link or received a bounce or reported email as spam in past.
  • Unsubscribe: This means that the user has clicked on the unsubscribe link.
  • Hard bounce: The email address or the recipient server does not exist at all.
  • Soft bounce: This means that mostly the end user’s email box is full and hence cannot receive the email or the server is temporarily.
  • Sent: The email has been successfully delivered to the end user.
  • Open: Email is opened by the end user.
  • Click: Email is clicked by the end user.
  • Invalid: Email address is syntactically incorrect.