Welcome to our self-help documentation

Our fast, easy and intuitive self-service documentation helps you effortlessly get to your answers. If you still don’t find what you need, our 24X7 online Developer Support is always ready to help.

Why am I getting Billing failed notifications?

Notification: “You have unpaid invoices. Please update your payment details to initiate a retry.”

This is a warning that your service may be interrupted unless you settle any outstanding balance on your account. This warning may occur if the card on file for your account gets declined when we attempt to process payment on the first of the month. The outstanding balance can be an overage or the regular month end billing.

Add the correct credit card and make it as Primary, by logging into your Pepipost account. Once you add the new card on file, the outstanding payment processes automatically.

All invoices carry a 7 days of a grace period from the date of generation. In case the invoice remains in the unpaid state for 7 days, then the account enters into a billing frozen state where you will be unable to send any new emails.