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Documentation

Can I disable Encryption?

Yes, You can enable or disable encryption anytime you want. However, Once encryption is disabled, data will remain unencrypted even if encryption is enabled later.

What do I need to consider before enabling Encryption?

Please consider below points before enabling Encryption

How do I enable Encryption?

You can enable (or disable) Encryption by going to Settings and then the submenu 'Mail Settings'.

Encryption

Encryption allows the user to encrypt the PII information of the recipient.

Manage Users

You can provide your teammates with access to your account. You can assign a user to a team with different view/edit rights.

Why should I purchase a dedicated IP address?

When MSP (Gmail, Yahoo, etc.) receive an email, they use several metrics to determine if an email is a spam or not. One of the metrics is the source of the email - the IP address used for the delivery of the email.

What is a Pool?

'Pool' or 'Pool Name' is a unique identity for an IP or set of IPs. Instead of passing the IP directly, we prefer to have a pool name to indicate which IP is to be used for email delivery.

How can I bypass the IP delivery hierarchy and send the mail through the default IP of the account?

If you want to make sure your emails are delivered through the default IP of the account, Pass the value 'default' in the 'ippool' parameter of your API call or 'ippool' header of your SMTP call.

How can I bypass the IP delivery hierarchy and send the mail through Pepipost shared infrastructure?

If there is no default IP and you have not assigned any IPs to your domain, make sure not to pass the 'ippool' parameter, and we will deliver your emails through the shared pool.

I have assigned an IP to a domain and then assigned the domain to a subaccount. Will the IP assignment continue to the subaccount?

No, IP assigned to a domain doesn't get assigned to a subaccount, if you assign a domain to a subaccount. You have to assign the IP separately to the subaccount.

How can I set an IP as the default IP of a subaccount?

Follow the below steps to make an IP the default IP of a subaccount.

How do I unassign an IP to a subaccount?

Follow the below steps to unassign an IP from a subaccount.

How can I check which IPs are assigned to a subaccount?

To check the IPs assigned to a subaccount, follow the below steps

Assigning an IP to a Subaccount

Please follow below steps to assign one or more IPs to a subaccount.

How do I unassign an IP to a domain?

Follow the below steps to unassign an IP from a domain.

How can I check the IPs assigned to a domain?

To check the IPs assigned to a domain, follow the below steps

Assigning an IP to a Domain

Please follow below steps to assign one or more IPs to a domain.

How do I delete a pool?

Follow the below steps to delete a pool.