Welcome to our self-help documentation

Our fast, easy and intuitive self-service documentation helps you effortlessly get to your answers. If you still don’t find what you need, our 24X7 online Developer Support is always ready to help.

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Integrate Pepipost with Oxwall

The purpose of this document is to help you with the steps of integrating Pepipost as an SMTP/email delivery gateway on Oxwall.

How many email sends are allowed in Sandbox testing?

Under Sandbox, you are allowed to send emails to authorised recipients only. A maximum number of allowed recipients are 20 and per user, a maximum of 50 emails can be sent.

What is Sandbox?

If you're a developer and looking to test the Pepipost platform by sending some test emails, then using SANDBOX is the best way.Without adding any credit card or doing any configuration on Pepipost you can, in fact test the entire platform within a couple of seconds.

What is meant by Authorized Recipients?

To protect our customers from spam, we have restricted email sending under the Sandbox account to a list of authorized recipients only.You can invite recipients and once they accept your invitation, you can start sending test emails right away, with no extra steps like adding a credit card or buying a custom domain, IP address etc.

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Integrate Pepipost with Ongage

The purpose of this document is to help you with the steps of integrating Pepipost as an SMTP/email delivery channel on Ongage.

What do you mean by subaccount? What are the benefits?

Sub-account is a feature which helps you in segregating your email traffic under various account. Mostly because;

How does the recurring credit allocation work in subaccount?

Did you know you can set up automatic credit allocation to your Subaccount on daily, weekly or monthly basis using our Recurring Credits option?

What do you mean by subaccount? What are the benefits?

Using Subaccount feature, you can segment your emails by creating subaccounts under your master account. Subaccount allows you to support business unit, mail streams, or customers within Pepipost account. Subaccount enables access of email sending APIs to subaccounts.Following are the benefits of Subaccount;

How to apply for a dedicated IP?

At Pepipost you can opt for dedicated IP address for your email delivery at an additional monthly cost of $20 per month.

Do I have to pay anything in Forever Free Plan?

No, you don’t have to pay at all when you sign up for our Forever Free Plan. Every month we’ll add 30,000 email credits to your account that you can use throughout the month. What’s more, you don’t need to add credit card when you sign up.

How does domain control work for subaccount?

Master can share his own white labeled domain with Subaccount so that Subaccount doesn't have to do any DNS record update and can start using the domain to send emails. Also, the master account has the control to allow or restrict Subaccounts from adding the domain of their choice.

How does billing work for Subaccounts?

Subaccount billing is handled at Master account level. Master will be billed as per the selected plan for his account and invoice would be raised for the number of emails sent by Master and his Subaccounts.

Will credit balance of Subaccount be carry forwarded to next month?

Yes, remaining credit balance of Subaccount will be carry forward in next month.

How do I allocate email credits to Subaccount?

The ‘Manage Credits section’ will allow Master account to allocate credits to the Subaccounts. Subaccounts can send emails only when they have email credit balance.There are two types of credits;1. Unlimited: There is no limit will be set to subaccount to send emails2. One-time credit:

Can I add multiple users by using same email address?

No, you cannot use same/already used email address to create Subaccount. Each subaccount must have unique email address

How many Subaccounts can I add to my account?

Master account can create up to 15 subaccounts using unique email address. If you need more subaccounts then you can contact Pepipost customer support team.

How does subscription work at Pepipost?

Pepipost counts each email sending request for a recipient as one email for credits and billing. For example, if you send one SMTP message to five recipients or include five recipients in your API request, we'll count that as five email credits toward your monthly limit.

What will happen if I delete a domain?

Once the domain is deleted, the system will not accept any email sending request from SMTP/API using the deleted sender domain.While the reports of last 90 days will be still there, but no future reports will be generated on the deleted domain.

What is the difference between “From” and “Sender”?

The "From" in the email represents your identity like your company name or a company title whereas the "Sender" in the email represents your identity email address.